Privacy Policy

1. Introduction

Seen Heard Empowered Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information when you visit our website or use our services.

By using our website or engaging with our services, you agree to the terms of this policy.

For any questions, please contact lauren@seenheardempowered.org.

2. Who We Are

Seen Heard Empowered Ltd provides coaching, workplace training, and the SHE; Reads seasonal book circle.
We are registered in England and Wales and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

3. What Information We Collect

We collect only the information necessary to deliver our services and improve your experience. This may include:

Contact details: name, email address, and phone number.
Booking and payment information: session details and transaction confirmations.
Emails and correspondence: for communication and support purposes.
Website analytics and cookies: to understand website usage and improve performance.

We do not collect sensitive personal data unless voluntarily shared and relevant to your coaching or training experience.

4. How We Use Your Information

Your data is used to:

Schedule and deliver coaching, training, or SHE; Reads sessions.
Respond to enquiries and provide customer support.
Process secure payments and send confirmations.
Share occasional updates, reflections, or event information (you may opt out at any time).
Meet legal, financial, and professional obligations.

We will never sell, rent, or trade your personal data to third parties.

5. Data Storage and Security

Your data is securely stored and processed using trusted, GDPR-compliant platforms:

Wix – for website hosting, contact forms, and event bookings.
Stripe – for secure online payments.
Google Workspace – for email, document storage, and session coordination.

Each provider maintains strong security standards and complies with UK and EU data protection laws.

We retain client records for up to two years after your final session or interaction, unless a longer period is legally required. After this time, data is securely deleted.

6. Sharing Your Information

We only share data when necessary, such as:

With secure third-party providers (Wix, Stripe, and Google Workspace) to enable our services.
When required by law or if there is a serious risk of harm.

All third parties we work with comply with GDPR and handle data securely.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate information.
Request deletion of your personal data.
Restrict or object to certain uses of your data.
Withdraw consent at any time.

To exercise these rights, contact lauren@seenheardempowered.org.

8. Cookies and Analytics

Our website, hosted on Wix, uses cookies to improve functionality and analyse how visitors use the site. Cookies collect anonymous data such as visitor numbers and browsing behaviour.

You can disable cookies in your browser settings, although some features may not function properly.

9. Email Communication

If you subscribe to updates, coaching information, or SHE; Reads content, you may receive occasional emails. You can unsubscribe at any time by clicking the link in the email or contacting lauren@seenheardempowered.org.

10. SHE; Reads Participants

If you join SHE; Reads, only your name and email address are collected to manage communication and seasonal circle details. No personal reflections or shared discussions from sessions are recorded or stored.

11. Updates to This Policy

Seen Heard Empowered Ltd may update this Privacy Policy from time to time. Any significant updates will be communicated by email or announced on our website.

12. Contact Information

For questions, concerns, or data requests, please contact:
Email: lauren@seenheardempowered.org
Website: www.seenheardempowered.org